Frequently Asked Questions
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If an item in the scene is disrupted, or causing an issue within the design, simply delete the item and replace it within the 3D scene. Occasionally saving the project and reopening can also relieve the issue.
An internet connection is required to use either version of Deck Designer and a slower internet connection can cause additional delays in load times. At a minimum, we recommend 10 download and 3 upload for an ideal experience.
Deck Designer is recommended for iPad Pro 2016 and newer, and the app can be supported with any operating system version 11 or newer.
If you have saved a design on an iPad, you may email or text your decking project along with a product list. To share a deck design on the web, you’ll need to email your project list to the email registered with the account and forward your project list to a new recipient.
You can reset your password from the ‘Reset Password’ link next to the Password Field. Resetting your password will require access to the email associated with your account.
Before ordering materials, use the Deck Designer to determine the type and quantity of materials you need. We recommend contacting a contractor or dealer to review your design to determine the complete list of materials you’ll need to bring your deck to life. They will also be able to provide accurate estimates for your deck.
Our Deck Designer provides you with a list of the TimberTech decking and railing products you selected in your deck design. Click on the “Bill of Materials” icon in the toolbar to view and print the list when you’ve completed your design.
Please note that the materials list does not include substructure material such as beams and joists; your contractor will be able to provide the most accurate estimates for these materials.
Safari, Chrome or Firefox are supported browsers for the web version of Deck Designer. Below is a list of supported versions of each browser:
- Google Chrome (64-bit) version 56 and newer
- Firefox (64-bit) version 51 and newer
- Safari (64-bit) version 8 and newer
Timbertech Deck Designer is available for laptop and desktop computers (click here to access the Deck Designer tool).
We do not recommend painting TimberTech DrySpace because of the maintenance issues.
No. There is no way to make a joint between the Joist Covers and/or Panels that will prevent leaks. TimberTech DrySpace comes in 12’ and 16’ lengths that allow for seamless installations. The 16’ kits are ideal for DrySpace installations where the joist cavities are 8′ long.
Yes. Complete, easy-to-follow instructions come with your DrySpace purchase or you can refer to our Installation Help Guide. Installation is easiest with two people. The everyday tools and materials you will need are readily available, and easy to find at your local hardware store.
TimberTech DrySpace® is a deck drainage system that collects water and debris that falls between the gaps in the planks and channels it away. When a deck is installed using the proper gapping requirements between planks and DrySpace is installed with the proper pitch, dirt and debris are able to fall through and be channeled out of the DrySpace panels and through the optional gutter, which helps keep your space below clean and dry. Check out our DrySpace installation video and Installation Guide for more detailed information.
If the TimberTech DrySpace has been installed with the proper pitch as defined within the Installation and Maintenance Guide the majority of the melt-off would channel out of the panel rather than freeze. If minimal freezing would occur, TimberTech DrySpace has been tested to support 25 lb./foot. Check out our DrySpace installation video and Installation Guide for more information.
No. When properly installed with the specified pitch, the Combo Bracket or Joist Cover channels water away from the house and out of the Combo Bracket or Joist Cover. This also allows for airflow between the Combo Bracket or Joist Cover and joist.
Panels must always stop 3” from the beam. In most cases, the low point of the Panel will interfere with the beam causing water to dam on the Panel. Combo Brackets should stop 1” from the beam. Read the full installation instructions with a supporting beam or decks with a cantilevered area beyond the support beam.