Frequently Asked Questions

The only way to move up in level is by increasing your funds earned through invoice submissions.

Marketing funds can be earned by submitting invoices.

We will reimburse you from your earned promotional funds for any approved marketing activity. Simply log onto AZEKNow.com, go to the Loyalty Rewards page and submit your invoices.

We encourage all our partners to submit invoices as frequently as possible. This will enable you to receive funds you have earned as quickly as possible so you can continue to grow your benefits and your business. At a minimum, you must submit your annual invoice totals no later than December 31st of each year.

Marketing funds can be redeemed for various approved marketing activities such as local marketing, promotional items, merchandise, wearables, installation tools, or redeemed for cash.

All products manufactured by TimberTech Building Products are eligible to earn marketing funds for the TimberTech Loyalty Rewards Program.

No. Invoices must be submitted by December 31 of each year and marketing funds need to be used by January 31 of the following year.

Your company’s name will appear on our website once you have reached the Silver level. Please check the invoice tracker to ensure your submitted invoices have been approved, and all funds have been applied. If you believe there is still an issue, please contact your sales representative.

To ensure that consumers visiting our website get up-to-date information on our network of contractors, we require all members to renew their status by demonstrating sales volume through invoice submission.

Becoming a TimberTech Loyalty Rewards member is easy. Go to the Loyalty Rewards Sign Up page to get started. Your local sales rep will be in contact soon after.

Simply login to AZEKNow.com, go to the Loyalty Rewards page and select the upload an invoice option. They will be housed here for easy access.

Marketing funds are for rewarding members using TimberTech Building Products’ materials and based off of your purchases.

It is based on participation level. To appear on our contractor locator, you must have achieved at least Silver level status in the previous year. To submit invoices visit AZEKNow.com.

Visit AZEKNow.com and click on forgot password link.

Log onto AZEKNow.com and go to the gear icon in the top right corner. Select My Profile and go to Edit Profile where there is an Upload Files option for business paperwork.

Log onto AZEKNow.com and go to the gear icon in the top right corner. Select My Profile and go to Edit Profile.